Refund and Cancellation Policy

SABPay is committed to providing the best services to its customers. This Refund & Cancellation Policy outlines the conditions under which transactions may be refunded or cancelled.

1. Refund Eligibility:
- Refunds are applicable only in cases where a transaction has failed but the amount was debited.
- Refunds are not applicable for successful recharges, bill payments, or fund transfers.
- All refund requests must be raised within 7 working days of the transaction date.

2. Processing Time:
- Refunds, if approved, will be processed within 3–7 working days.
- The credited amount will reflect in the original mode of payment.

3. Cancellations:
- Once a transaction is successfully initiated, it cannot be cancelled.
- In case of duplicate transactions, refund requests can be raised for review.

4. Chargebacks:
- Users are requested to contact our support team before initiating chargebacks via their bank.
- Unjustified chargebacks may lead to account suspension.

5. Contact for Refunds:
Any complaints or refund requests can be sent to:
Email: info@sabpay.in
Phone: +91-9540071831

6. Grievance Officer:
Mr. Pankaj Sharma (Grievance Officer)
D-601, Near Main Market, NathuPura, Burari, Delhi – 110084